Ordering & Delivery

We deliver to mainland UK via DHL Parcel next day service.

Our super insulated packaging and refrigerants have provent to keep contents frozen for over 24hrs, which leaves plenty of time to get to you in time for dinner! 

We ship Mon-Thurs only and orders dispatched will receive those nifty messages from the courier advising of delivery times so you won't miss deliveries! 

We also offer free delivery to SW16 postcodes and free kitchen pickups from our Streatham kitchen.

Ordering & Delivery FAQs

Is there a minimum order amount?
Yes. A minimum order amount of £40 applies.

How do I make payment?
You can make payment securely during checkout via Visa, Mastercard, Amex, Apple Pay or G Pay

Can I place an order over the phone?
Sorry, we only take orders through our website

How much notice do I need to give for delivery of an order?

Once your order is placed by 1pm Mon-Thurs, it will be dispatched the same day and get delivered to you next day, if after 1pm, it will be dispatched on the following shipping day.

Products

Is your food cooked fresh?
Yes, we use all fresh produce, herbs and meats from reputable suppliers.

Do you use any preservatives in your food?
Never. We cook fresh, and once cooked the food is cooled down quickly and frozen to lock in the freshness with no need for added preservatives. The food is then delivered to you chilled in insulated boxes that keeps the food at fridge temperatures during transit, ensuring it gets to you in perfect condition ready to go in your fridge, freezer or microwave.

What packaging do you use for your food?
Our food is packed in BPA-free recyclable microwave safe containers. BPA is the main toxin concern with plastics, and is the main reason some medical professionals ask people to avoid using plastics for their food. By going BPA-free, we have made our packaging safer than most plastic containers for food. 

Delivery

What is the delivery charge?

Option Price
CLICK & COLLECT – Mon - Sat 10am - 4pm postcode: London, SW16 6JA) Free
NEXT DAY UK-WIDE. Please place orders before 1pm £7.00
SATURDAY DELIVERY
£14.00
SAME DAY (We will Uber your order to you in London) - Bespoke price

 

Where do you deliver?
Our delivery covers mainland UK. That’s all of England, Scotland & Wales. Due to the perishable nature of our products we are currently unable to deliver to Northern Ireland.

How much do I need to order to get a home delivery?
There is a minimum order amount of £40.

When will my order arrive?
Once your order is placed by 1pm Mon-Thurs, it will be dispatched the same day and get delivered to you next day, if after 1pm, it will be dispatched on the following shipping day. Please note, we do not deliver on public holidays or the next working day after a public holiday. We offer Saturday delivery at an extra cost (order must be placed by 1pm on Friday latest). We also offer to Uber your order to a London address same-day for the cost of the Uber. 

Do I need to be in to receive the delivery?
Your order will arrive in insulated packaging that will keep the food cool for a few hours after delivery, but it is best for you to be home to receive the delivery. This is because we advise removing the food from the box and putting it in the fridge or freezer as soon as possible after delivery. If you are not going to be in when your order arrives, you can let us know if you’d like the courier to leave the order in a safe place at your address.

If you are not home when the order arrives, the courier will either leave your order in a safe place at your address or drop off your order with a neighbour and leave you a card. Please note that we will deem your order fulfilled in any of these scenarios.

How will my order arrive?
Your order will arrive in our special insulated delivery boxes which keeps your food cool during transit.

Click & Collect

Where do I collect my order?
Collection is from our kitchen in Streatham. Full address below:
11 Natal Road
London
SW16 6JA

Is there a minimum order or collection charge?
There is no collection charge but there is a minimum order amount of £40 on our website.

How will I know when my order is ready to collect?
You can select your preferred pick up date during checkout. Your order will be available to pick up between 10am and 4pm on your selected pick up date. Please email us your pick up time so we can have your order packed and ready for you upon collection.

What do I need to bring with me when I Collect?
Just your order number and the card you used to pay for your order. If you paid via PayPal, you will need a recognised form of ID like a driver’s license.

Can someone collect on my behalf?
Yes, Just let us know who is coming and forward them the confirmation email.