Refund Policy

Cancellation

(United Kingdom Distance Selling Regulations)

As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk Orders can be cancelled any time up until the moment that they are dispatched (This is normally around 3pm on the day before you are expecting delivery).

Our refund policy

If you are unsatisfied with any of the items in your order or any part of the delivery service from BUSSPEPPER KITCHEN please contact us - either by emailing us at food@busspepper.com or by telephoning 07385 658285. If you would like to make a comment or recommendation regarding our food, please do drop us a line at food@busspepper.com.

As we sell perishable goods, we ask that you - the customer - inspect the food once you have opened the box. If you are unhappy with the goods, please contact us immediately on 07385 658285. We shall be happy to exchange or refund any item you feel does not our quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously we shall not charge you for incorrect item.

We operate an open and honest policy at BUSSPEPPER KITCHEN and will work our hardest to make sure we can accommodate and act on any problems or suggestions.