How Order Tracking Works

Once your order has been processed and dispatched, tracking information may be provided by email when tracking is available for your shipment.

Orders are generally processed within 1–2 working days. Standard delivery is generally expected within 3–4 working days after processing.

Haven't Received Your Tracking Information?

If your order has been dispatched but you have not received tracking information, please check your spam or junk email folder first. If you still cannot find it, contact our customer service team and provide your order details.

Tracking Has Not Updated

Tracking information may not update immediately after dispatch. Carrier systems can require additional time to register the first scan or subsequent movement of a shipment.

If your tracking information has not changed for an extended period or your order is outside the expected delivery timeframe, please contact us so we can assist you.

Order Is Delayed

Delivery times can occasionally be affected by carrier delays, weather, operational issues, incorrect or incomplete delivery information, or other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery timeframe, contact us with your order number and tracking information where available.

Need Help?

Our customer service team is available to help with order and delivery questions. Please include your order number when contacting us so that we can assist you more efficiently.

busspepperkitchen · Track Your Order · United Kingdom